Privacy Policy, Terms & Disclaimer
Welcome to Comfort Bridge Home Care. Your privacy, safety, and trust are important to us. This policy explains how we collect, use, and protect information shared with us through our website, phone calls, text messages, email, or care services.
Information We Collect
We may collect personal information including:
- Name
- Phone number
- Email address
- Mailing address
- Emergency contact information
- Information related to care needs or daily assistance
Information is provided voluntarily by clients, family members, or authorized representatives.
How We Use Information
- Respond to inquiries
- Discuss care options
- Schedule consultations and services
- Communicate with clients and families
- Coordinate caregiving services
- Improve our services
- Maintain business and safety records
Communication Consent
By contacting Comfort Bridge Home Care or submitting your information, you consent to being contacted by phone call, text message, or email regarding caregiving services, scheduling, and related communication. Standard message and data rates may apply.
Privacy & Confidentiality
Comfort Bridge Home Care respects the dignity, privacy, and confidentiality of every client and family. Personal information will be handled with care and shared only when necessary to provide services, respond to emergencies, comply with legal obligations, or protect safety. We do not sell personal information to third parties.
Non-Medical Care Disclaimer
Comfort Bridge Home Care provides non-medical home care services only, including companionship, personal support, supervision, meal preparation, light housekeeping, transportation assistance, and daily living support. We do not provide: medical treatment, skilled nursing services, medical diagnosis, medication prescribing, emergency medical services. Clients and families are responsible for contacting licensed healthcare providers or emergency services when medical care is needed.
Emergency Policy
In the event of a medical emergency, caregivers may contact 911 first and then notify the client’s emergency contact or family member as soon as possible.
Payment & Cancellation Policy
Payment terms will be outlined in the client service agreement. Whenever possible, clients should provide at least 7 days’ notice for cancellation of ongoing services. Comfort Bridge Home Care reserves the right to refuse or discontinue services in situations involving: unsafe working environments, abuse or harassment, nonpayment, or situations beyond the scope of non-medical caregiving services.
Contact Us: Comfort Bridge Home Care | Call or Text: 262-309-5564 | Email: comfortbridgehc@gmail.com | Website: comfortbridge-homecare.com